Returns & Exchanges
At Rakuten, we want you to be completely satisfied with your electronics purchase. If your product is defective or doesn't meet your expectations, you can initiate a return or exchange within 30 days of delivery.
Initiate Your Request
Log in to your Rakuten account, navigate to your order history, and select the 'Return Item' button next to the relevant electronics product.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided in your confirmation email to ensure tracked delivery.
Package the Item
Securely pack the device in its original manufacturer packaging, including all manuals, cables, and accessories to avoid restocking fees.
Receive Your Refund
Drop off the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing