Frequently Asked Questions
Everything you need to know about shopping for electronics on Rakuten.
How do I earn Cash Back on my electronics purchases?
To earn Cash Back, simply sign in to your Rakuten account and click through to the participating electronics retailer's site before completing your purchase. Your rewards will be automatically tracked and added to your account balance.
What is the return policy for defective electronic items?
Return policies are set by the individual merchant you purchased from. Generally, most electronics partners offer a 15 to 30-day return window for defective products. We recommend checking the specific merchant's policy page linked in your order confirmation.
Do products come with a manufacturer warranty?
Yes, most new electronics sold through our partner stores include a standard manufacturer warranty. Documentation is typically included inside the product packaging, or you can register your device on the manufacturer's official website.
How long does shipping take for large appliances and TVs?
Shipping times vary by merchant and location. Standard electronics usually ship within 3-5 business days, while oversized items like 4K TVs or appliances may require 7-14 days and specialized freight delivery scheduling.
Can I use coupons in addition to Rakuten Cash Back?
Yes, you can use any promo codes listed on the Rakuten store page to save even more. Please note that using external coupons not found on Rakuten may occasionally void your eligibility for Cash Back.
Are the electronics sold on Rakuten brand new or refurbished?
Our partners sell both brand new and certified refurbished items. The condition of the product is clearly labeled on the product detail page. Certified refurbished items often come with their own limited warranties.